FAQ

 

Where can I buy the tickets for steamtram and boat?

Tickets can be bought online as an e-ticket or at the booking office in the Museumstoomtram's stations at Hoorn, Wognum and Medemblik. When you start your journey at Enkhuizen you can buy tickets at the Tourist Information Office (VVV) opposite the state railway (NS) station. Holders of a Museumcard can have it validated onboard mv 'Friesland'. Passengers boarding a steamtram at one of the stations en route can buy a ticket from the conductor/ticket inspector.

I ordered tickets online, but didn't receive a confirmation email with my e-tickets.

Firstly, check your payment by looking at your bank account to see if the correct amount has been transferred. Next, check your spam box. If you still have no e-tickets, contact our booking office.

Can I buy a Musemcard at your booking office?

No. We do accept the Museumcard, but we don't issue it.

Do I need to make reservations for steamtram and boat?

As a rule: no. Exceptions being that a reservation is recommended for parties consisting of 12 persons and more. A discount on the total amount due will be applied automatically. When booking for special trams and arrangements like Christmas or Sinterklaas trams, a reservation is always compulsory.

What are the departure times?

Every day with a timetable there will be a steamtram running from Hoorn to Medemblik at 10.40 hours. The boat will depart from Enkhuizen at 10.40 hours for it's trip to Medemblik. On bank holidays and in vacation periods we have an extended service. For the exact departure times you can check our timetable. Additional trams will be operating during high season, which are days in the timetable coloured blue, orange or red.

What is the walking distance between steamtram, boat and train?

The steamtram, ship and NS railway are located within easy walking distance from each other.

What time does the museum open and close?

Our museum, shop, engine shed, signal box and station buffet are open from one hour before departure of the first tram of the day until one hour after arrival of the last tram of the day. In addition, the shop is open during office hours: Mondays till Fridays between 9 a.m. and 5 p.m.

What are the prices?

An all-day ticket costs € 21,50 for adults and € 16,00 for children from 4 -12 years. A family day ticket costs € 72,00 for 2 adults and a maximum of 4 children. Holders of a Museumcard travel free when they show their card at Hoorn or Medemblik ticket office or when boarding our ship. For the state railway (NS) train between Hoorn and Enkhuizen a separate ticket is needed. Click here for the prices of all tickets.

Where can I start the daytrip from?

You can start at either Hoorn station or Enkhuizen harbour. Tram and ship connect at Medemblik. The connection between Hoorn and Enkhuizen is made by state railway NS. For a map of the area click here.

From Medemblik it is not possible to make a round trip by steam tram and ship. A one way journey by either tram to Hoorn or ship to Enkhuizen is possible. The return journey from Hoorn to Medemblik can be made by Connexxion bus line 239 (139 on Sundays) for which tickets are available from the bus driver.

Is there any catering on board?

A buffet is available on board our ship, and the tram which departs Hoorn at 10.40 hrs. If you require a lunch or other special arrangements for parties over 12 persons, please contact our booking office.

Can we bring the dog?

Dogs are allowed on board tram and ship. If the dog cannot travel on your lap, you need a special ticket for € 3,20. That decision is up to our ticket office staff or the onboard conductor. Please note that dogs are not allowed inside the Zuiderzeemuseum.

Can I take my wheelchair on board of the steamtram and boat?

That depends. Persons travelling in wheelchairs should be able to leave the chair when boarding. The chair should be collapsible. On board our ship a chairlift is available. Electric wheelchairs cannot be accomodated

How high are the steps of the steamtram?

Depending on the type of coach, you will have to climb 3-4 steps. At the bottom of this page you will find a picture which will give you an idea.

Can I bring the pushchair on board of the steamtram?

Yes. It is, however, advisable to bring a compact model like a buggy or maxicosy. If the pram is too large it cannot stay in the gangway and has to be folded out of the way under your seat or stored in a luggage compartment.

Can I take the bicycle on board of the steamtram?

Yes, you can take a (electric) bike on board tram and ship. You do need a luggage ticket for it (€ 3,20).

How do I get from Enkhuizen to Hoorn or vice versa?

Our ship moors opposite the railway station; from there a half-hourly train service connects Enkhuizen to Hoorn in about 20 minutes. If you don't have an OV card you will need a separate train ticket (adult € 5,20 and child 4-11 years € 2,50).

Do you sell gift vouchers?

Yes. Please mail us your requirements, stating your full name and address.